Thank you for your interest in becoming a helpline volunteer with No Panic!
Becoming a helpliner is a very rewarding opportunity, we welcome everyone and many of our volunteers have had a personal experience of anxiety.
As a No Panic volunteer you will be the first point of contact for many sufferers and provide people with the information they need to manage their condition and also signpost them to other avenues of support.
The ideal candidate will (or is willing to learn):
• Have an understanding or interest in anxiety disorders
• Provide telephone support to anxiety sufferers
• Provide empathetic listening
• Promote membership to callers where appropriate by providing information of relevant No Panic services
• Communicate clearly and effectively
All No Panic volunteers go through 12 weeks of training. You will then go on the helpline with back up support from another volunteer for a probationary period of 3 months. After this time you will be a fully fledged No Panic helpliner!
You will continue to receive support via a bi monthly support group.
All training, support and volunteering is done over the phone.
Chris, our Helpline Recruitment Officer, will contact you to discuss the questionnaire and answer any queries you may have. You will ideally have a landline for the training and working on the helpline.
We have 4 three hour shift times available 7 days a week, and we ask that you volunteer for a minimum of one shift each week for a minimum of 12 month. There is the option to do more shifts if you wish.
Whilst working as a volunteer on the No Panic helpline, volunteers may not work on any other helpline, relating to anxiety, without the prior permission of the Management Committee of No Panic. Once again, many thanks for taking an interest in our work.
Due to the expense of training volunteers we do ask for a fee of £25.