The No Panic Helpline operates between 10am and 10pm every day of the year. It is staffed by trained volunteers, these volunteers work in 3 hour shifts, being 10am to 1pm, 1pm to 4pm, 4pm to 7pm and 7pm to 10pm. During the night hours the crisis message is played. The crisis message is a recorded breathing exercise that can help you through a panic attack and help you learn diaphragmatic breathing. The helpline is it’s busiest during the first hour of each shift and the last hour of the last shift of night. Would you like to provide us feedback on your experience?
Volunteers first position is on the Helpline and they work on a shift up to 3 times a week. Normally this is the same shift each week. Volunteers must have a landline telephone without a 1571 type answer service before they can be trained to be a helpline volunteer. Volunteers go through a 12 week training course for one hour a week on a weekday evening, this includes role plays, homework and learning. They receive all necessary course materials as part of the course. There is a £25 deposit that volunteers have to pay which they can claim back on completion of their course. No Panic has some rules that a volunteer must agree to before they can work on the helpline, like the answer machine rule above. These are discussed at the interview a volunteer has before being offered a place on the training course and during the course.
After they have completed the 12 week training course, they go through a 12 week probationary period where they have a back-up. Who is a senior volunteer that they can call if they need support after a call and then after their shift they call them to go through the calls of the shift and get any necessary comments and help they require.
After a volunteer has been working on the helpline for a year they can go on to addition training to become a recovery group leader and a mentor. These volunteers run our support services. The next step that a volunteer can progress to is to become a helpline training group leader, these people help us train our helpliners need to keep our helpline working.
If you would like to apply to become a volunteer you can do so through our website or you can download a printable form that you can post back to us.Apply Online