No Panic runs a 12 hour a day helpline as displayed at the top of the page. The helpline number is 0844 967 4848. This is one of what the telephone providers call an 084X service. This means that they charge you for using them. Since 1st July 2015 how this charge is calculated has changed. The full amount you get charged is broken down into two parts. The first is the service charge and the second is the access charge.
Total Charge per Minute = Service Charge + Access Charge
The Service Charge
The service charge is set up when a phone number is chosen. This includes the costs of the telephone network that provides the phone number to the organisation & any other charges. The Service charge for No Panic’s helpline is 5 pence per minute. The 5 pence per minute is the amount that the telephone exchange charges No Panic for the phone number. This means the service charge you pay as a caller allows the number to exist.
The Access Charge
The access charge on the other hand is charged to you by your own telephone company. They charge you this for phoning a non-geographic phone number that is part of the 084X numbers. The only people who set and control these charges are the phone companies like BT, Virgin Media and Vodafone to name a few. These companies should of made you aware of this before the 1st July 2015.
Mobile phones generally have a higher access charge than landline telephones. you need to contact your telephone provider for the most up to information on the access charges.
The below information on access charges was correct as of 14th August 2017
- BT – 12p
- BT Mobile – 30p
- Virgin Media – 11.25p
- Virgin Mobile – 50p
- Sky – 11.5p
- Plus Net – 9.58p
- Giff Gaff – 25p
- Tesco Mobile – 25p
- O2 – 55p
- 3 – 45p
- EE, Orange, T Mobile: Mobile – 50p
- EE, Orange, T Mobile: Home – 11p
- Vodafone – 55p
Please after reading this be aware that the majority of your bill for calling the helpline or any such helpline is controlled by your telephone company. While we sympathise with any person who experiences high telephone bills we are unable to do more than give you the information provided in this page.
International call charges to these types of numbers are high, we believe you will pay the service charge and an access charge in addition to your international calling rate. There may be other charges we are unaware of so please contact your phone provider to confirm if you have any concerns.